Talk About a Thing You Complained About Something

Talk About a Thing You Complained About Something (but Finally Got a Good Result)

• What Did You Complain About?
• Who Do You Complain To?
• When Did It Happen?
• What Was the Result and Why You Were Satisfied with The Result?

Sample Answer: Talk About a Thing You Complained About Something

We all have times when we want to express our dissatisfaction. I recently faced a problem and decided to take action by complaining about the product to the company.

Two months ago, I bought a new phone from Best Buy. It had been a few days since I last used it when I noticed it was getting hung up after 2 hours and getting really hot, which was really disappointing. As I discussed with Best Buy, they did not listen to my problem, so I decided to express it to the company.

Then, I wrote an email to the company. Within a few minutes, I received a confirmation email from the company stating they would respond within 48 hours. But after two hours, they called me to learn more about the phone’s condition, and I thoroughly explained all the issues with the phone.

They said they are sending their worker from the technical department. He will give you a decision, and the next day, when the person came to me and saw the phone, he said it had a technical issue.

As promised, they are ready to replace my phone with a new one, and if I want to upgrade, I can do so as well. He explained all the features of the upper model to me, and he also told me I do not need to pay anything because of the harassment I face due to this phone.

They are giving me the upper model of the phone as a token of apology. So I got my new upgraded phone instead of my old one, and the service was speedy. I really appreciate the service I received after raising my complaint.

Follow Us Questions: Talk About a Thing You Complained About Something

Question 1:- When do people usually complain?

There is no particular reason why people complain. Whenever they did not find service from the service provider, they did complain. For example, in a hotel, when someone did not get proper service, they do complain. When somebody has a problem with a product, they file a complaint with the company.

Question 2:- Can complaining help solve problems?

Definitely Yes. When someone complains about a product or service, they try to find out why the problem occurred and solve it on the spot or for future customers.

Question 3:- What other measures should you take to solve problems rather than complain?

There are several things I can do, such as trying to resolve the problem by myself. First, I will try to identify the problem, then generate possible solutions. And try to find the best solution, and then evaluate the outcome.

Question 4:- What kind of people complain?

According to me, complaining does not depend on the kind of people. It depends on when people get bad service or a bad product; they do complain to get a solution.

Question 5:- Do you usually get angry?

Usually, I am a calm and relaxed person. I always try to find a way to stay calm even in the worst situation for me. But sometimes when I do have a bad day or something, I get angry.

Question 6:- Do you think customers’ complaints will improve products or services?

Definitely Yes, if customers do not complain about bad service or product, how does the company get to know about the flaws of the product and service? When customers complain about any problem, they try to identify the actual issue, explore possible solutions, and do their best to improve their service and make their customers satisfied.

Question 7:- Is it necessary for companies to set up a customer service department?

Of course, if they do not have a customer service department. Then how is a customer going to complain about the service or product? As a result of this custom, they are not going to buy products from the same company, which is not beneficial for the company.

Question 8:- Are there any disadvantages to setting up a customer service team?

Well, there are several disadvantages of having customer service. To set up a customer service company, it has to hire employees who are experts in customer service. And they have to pay their staff. Last but not least, they have to offer additional services, such as refreshments.

Question 9:- Would you buy things from shops where you have made complaints before?

Yes, I do buy things from the same stores where I complained in past. It depends on the shopkeeper and the product. If there is no fault with the service, then I do not have any problem buying more products from the same shop.

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