The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summarise the information by selecting and reporting the main features and make comparisons where relevant.
The information regarding the results of the questionnaire that asked sightseers in the Parkway hotel about hotel customer services is depicted by rendered pie chart. The data has been calibrated in percentage.
Overall, it can be vividly manifested that in the initial year, the maximum number of reviews was satisfactory, whilst, in the final year, the least percentile was very poor throughout the span.
Looking at the pie chart, with regards to the customer reviews of 2005, satisfactory tops the list while one fifth was poor which was escalated to 5 per cent which was Excellent. Nonetheless, there was a negligible difference between the percentage of customer service reviews in Very good and poor.
Probing ahead, in connection to 2010, it was nearly one-third, and two one-fifth was excellent and good correspondingly. However, one-tenth of the reviews were poor as while one-fifth were Satisfactory. Nevertheless, the customer ratings were very poor in the final year, accounting for 4%.
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