You Had a Problem While Staying at A Hotel, and The Receptionist Was Very Helpful

You had a problem while staying at a hotel, and the receptionist was very helpful. Write a letter to the manager of the hotel. In your letter

  • Describe the problem that you had.
  • Explain how the receptionist helped you.
  • Suggest ways to prevent the problem from happening again.

Dear John,

I am writing to express my gratitude towards one of your receptionists, Monika, who helped me resolve an issue during my recent stay at your hotel.

During my stay at your hotel, I encountered a problem with the air conditioning unit in my room. It was not functioning properly, and I found it difficult to stay in the room due to the heat. I informed the receptionist, Monika, about the issue, and she immediately took action to resolve it. She apologized for the inconvenience and arranged for a maintenance team to fix the issue promptly.

The receptionist was very helpful throughout the entire process, and she kept me informed about the progress of the maintenance team. She even offered to move me to another room temporarily while the issue was being resolved. Thanks to her quick and efficient response, the problem was fixed within a few hours.

I am extremely grateful for the receptionist’s assistance in resolving the issue. Her professionalism and willingness to help went above and beyond my expectations. It is because of employees like her that I will choose to stay at your hotel again in the future.

In order to prevent such issues from happening in the future, I would suggest that the hotel conducts regular maintenance checks on all of the air conditioning units in the rooms. This will help to identify any potential issues before they escalate and cause inconvenience to the guests.

Once again, I would like to express my gratitude towards your receptionist for her outstanding assistance. Thank you for your attention to this matter.

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