You Have Bought a Toy in An Online Toy Shop, but The Toy Is Damaged

You Have Bought a Toy in An Online Toy Shop, but The Toy Is Damaged. You Have to Write a Letter to The Shop Manager:

• Describe the Toy.
• Describe the Damages.
• Providing a Resolution.

Sample 1

Dear Sir,

I’m writing to complain about the faulty toy that was delivered to me.

Last Sunday, I purchased a beautiful wooden house from your online toy shop, and the order number is ABC123. When I received the package, my excitement turned into discontentment when I saw that the assembled house had scratches. Moreover, the roof sticks of this toy were crushed, and the lighting system was also not working properly. It was meant to be a gift for my niece’s birthday.

I believe one reason behind this could be poor packaging. The parts were packed only in a plastic wrapper, without any sturdy material covering them. As proof, I am attaching photographs of the courier I received.

I would like to replace this wooden house with a new one. If that is not possible, I would like to request a full refund.

You can call me for more details on my mobile number – 7717717717. Alternatively, you could also email me at [email protected].

I hope to receive a prompt and favorable response.

Yours faithfully,

Sample 2

🎓 Dear Sir,

Hope you are doing great. This is Shreya Thakkar, a customer of your shop, writing to complain about the damaged toy I received yesterday.

I ordered two teddy bears and a remote-controlled car from your online shop about a week ago, and my order ID is WED009. I ordered pink teddy bears, the only difference being in size—one large and the other medium. The remote control car I ordered is red and comes with two remote controls.

The soft toys delivered to me are perfectly fine, but the remote control car is damaged. It has scratches on it, and only one remote is working; the other one’s battery compartment is broken. I ordered it for my nephew as his birthday is next week, but now I am highly disappointed.

It is mentioned on your site that replacement is possible within 7 days, so I would like to request you to replace this car. I need it before 26th December as it is a birthday gift.

Please do what is needed as soon as possible.

Yours sincerely,

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