You recently bought a laptop computer. A few days later the laptop stopped working. When you took it back to the shop, they refused to deal with the problem. Write a letter to the customer service department at the company’s head office including the following information:
- the problem with the laptop?
- what exactly happened when you returned to the shop?
- what you would like the customer service department to do?
- and any other relevant information?
Dear Sir or Madam,
I am John, and I am writing this letter to express my discontent with the unpleasant experience at the Dell store. A week prior, I purchased a laptop from your showroom, and it was functioning accurately without any glitches.
However, two days before, it ceased to boot, and a blank window was displayed on the screen. Although I tried to switch it on and off multiple times, there was no luck. I suspect there might be some issues with the motherboard as it failed to start.
As a matter of fact, I revisited the store to bring it to the notice of the technical support staff. Unfortunately, they abstained from looking into the problem and were informed to pay 5000 bucks for the service. I informed them that the product was bought just a few days back and it has a warranty of five years, despite the fact that they restricted themselves from looking into the issue.
Therefore, I am unpleased with the behaviour of your staff and wish to bring it to the notice of the customer service department. Please inform the employees at the store regarding this incident with a proper warning. Furthermore, I anticipate one of your members to visit my home and provide free service for my laptop.
I look forward to a prompt response.
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