You Had Problems with Your Computer: GT Writing Task 1

You had problems with your computer. You took the computer to be repaired, but the computer doesn’t work well after being repaired. Write a letter to the manager of the computer shop. In your letter, you should say:-

• What happened at the shop?
• Why are you not satisfied with the service?
• And what you want the manager to do.

Dear Sir or Madam,

I am writing to express my dissatisfaction with the computer service I received at your store. Unfortunately, your staff failed to resolve the issue.

I visited one of your shops in my city and informed them that my computer was running slow and I could not access my email. They began working on it immediately and promised to return it the following day. I paid a portion of the fee in advance with my credit card and went home.

To my surprise, when I received my computer, it was still not functioning properly and displayed the same issues. I was perplexed because I had already paid them some money and had not arranged for another computer to meet my deadlines. The staff gave me a curt reply and asked for another week to fix the problem. It was more disappointing that they could have informed me the previous evening, but they waited until I arrived at the shop.

Could you kindly refund my payment? Additionally, I suggest providing your staff with training to ensure transparency in their commitments and to keep clients well-informed about the status of their devices. Besides, giving them professional training is a must for them to turn customers into regular clients.

Looking forward to hearing from you soon soon

Kind regards,