You Have Bought a New Mobile Phone, and Within a Few Days of Purchase

You have bought a new mobile phone, and within a few days of purchase, it has stopped working. You spoke to the company representative a week ago, but it has still not been repaired. Write a letter to the company. In your letter,

  • Introduce yourself.
  • Explain the situation.
  • Say what action you would like the company to take.

Sample 1 You Have Bought a New Mobile Phone, and Within a Few Days of Purchase

Dear Sir or Madam,

I am writing to make a complaint about a Samsung mobile phone, which I purchased from your one of the stores in Chandigarh. To my dismay, it stopped working, and after making many requests to your company representative, the problem has not been solved.

I am Gurvinder, and currently working as a full-time employee at a college. I have been a regular customer of your company. I have purchased a lot of things, such as headphones, Bluetooth, and tablets, from your company. Recently, due to telecommuting, I purchased a Samsung Galaxy mobile phone from your company.

To be honest, I was happy to make an order for this phone. But I felt really annoyed when it did not work, and I had to suspend all my work activities. I made a complaint, but nothing was done. I purchased it after spending huge money. It seems to me that I am being betrayed. Neither is it being changed nor repaired.

It would be great if you could help me out with this problem. Either refund my money or change it. I had a dire need of it. If you get failed to make it right, I will have no other choice but to file a case against you in consumer court. It will be a stigma on your social reputation, and you will lose your valuable customers. I expect to get a reply as soon as possible.

Looking forward to hearing from you.

Yours Sincerely,

Sample 2 You Have Bought a New Mobile Phone, and Within a Few Days of Purchase

Dear Sir/Madam,

I am writing to you as a customer of your company regarding a faulty mobile phone I recently purchased. My name is Radhika, and I purchased your brand-new mobile phone from your store a few weeks ago.

Unfortunately, within a few days of using the phone, it suddenly stopped working. I contacted your customer service representative immediately, and they instructed me to bring the phone to your service centre for repairs. I followed their instructions and submitted the phone to your service centre a week ago.

However, I am disappointed to inform you that my phone has still not been repaired, and I have not received any updates from your service centre regarding its status. As a result, I am unable to use my phone and have been facing many difficulties due to this situation.

Therefore, I am writing to request that you take immediate action to rectify this situation. I would like my phone to be repaired or replaced as soon as possible. I am hoping that you can help me resolve this matter quickly and efficiently.

I am a loyal customer of your company, and I have always had a good experience with your products and services in the past. However, this recent incident has left me feeling disappointed and frustrated. I trust that you will take the necessary steps to rectify this issue and restore my faith in your brand.

Thank you for your attention to this matter.


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