You have bought a new mobile phone, and within a few days of purchase, it has stopped working. You spoke to the company representative a week ago, but it has still not been repaired. Write a letter to the company. In your letter,
- Introduce yourself.
- Explain the situation.
- Say what action you would like the company to take.
Sample 1 You Have Bought a New Mobile Phone, and Within a Few Days of Purchase
Dear Sir or Madam,
I am writing to make a complaint about a Samsung mobile phone, which I purchased from your one of the stores in Chandigarh. To my dismay, it stopped working, and after making many requests to your company representative, the problem has not been solved.
I am Gurvinder, and currently working as a full-time employee at a college. I have been a regular customer of your company. I have purchased a lot of things, such as headphones, Bluetooth, and tablets, from your company. Recently, due to telecommuting, I purchased a Samsung Galaxy mobile phone from your company.
To be honest, I was happy to make an order for this phone. But I felt really annoyed when it did not work, and I had to suspend all my work activities. I made a complaint, but nothing was done. I purchased it after spending huge money. It seems to me that I am being betrayed. Neither is it being changed nor repaired.
It would be great if you could help me out with this problem. Either refund my money or change it. I had a dire need of it. If you get failed to make it right, I will have no other choice but to file a case against you in consumer court. It will be a stigma on your social reputation, and you will lose your valuable customers. I expect to get a reply as soon as possible.
Looking forward to hearing from you.
Sample 2 You Have Bought a New Mobile Phone, and Within a Few Days of Purchase
I am writing to you as a customer of your company regarding a faulty mobile phone I recently purchased. My name is Radhika, and I purchased your brand-new mobile phone from your store a few weeks ago.
Unfortunately, within a few days of using the phone, it suddenly stopped working. I contacted your customer service representative immediately, and they instructed me to bring the phone to your service centre for repairs. I followed their instructions and submitted the phone to your service centre a week ago.
However, I am disappointed to inform you that my phone has still not been repaired, and I have not received any updates from your service centre regarding its status. As a result, I am unable to use my phone and have been facing many difficulties due to this situation.
Therefore, I am writing to request that you take immediate action to rectify this situation. I would like my phone to be repaired or replaced as soon as possible. I am hoping that you can help me resolve this matter quickly and efficiently.
I am a loyal customer of your company, and I have always had a good experience with your products and services in the past. However, this recent incident has left me feeling disappointed and frustrated. I trust that you will take the necessary steps to rectify this issue and restore my faith in your brand.
Thank you for your attention to this matter.
Follow Us on IELTSFever Twitter for more updates