You Have Received a Letter from Your Bank Asking You to Acknowledge Receipt of A New Bank Card

You have received a letter from your bank asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank’s head office. In your letter,

  • explain why you are writing
  • express concern about the missing card
  • ask them what they intend to do

Dear Sir,

I am writing to inform you that I have recently received a letter from your bank, and an envelope which was supposed to contain my new bank card. Unfortunately, there was no card in the envelope when I opened it. I hope you will look into this issue.

First and foremost, my saving account pertains to this card, and my account number is ANBCJHH. Immediately after this occurrence, I telephoned customer care to explain this problem, but I could not get through to the right department, even though I was waiting in line for half an hour that I was extremely annoying.

In this letter, you were supposed to acknowledge receipt of a new card, so I cannot do this as I have not received it. I am worried because the lost card might cause a problem. What if the card is misused? Who will be responsible?

Requesting you to please cancel or hold all transactions via this card and issue me a new card by secure means.

I hope to hear from you soon.

Yours Faithfully,

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