You have received a letter from your bank asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope. Write a letter to the bank’s head office. In your letter,
- explain why you are writing
- express concern about the missing card
- ask them what they intend to do
I am writing to inform you that I have recently received a letter from your bank, and an envelope which was supposed to contain my new bank card. Unfortunately, there was no card in the envelope when I opened it. I hope you will look into this issue.
First and foremost, my saving account pertains to this card, and my account number is ANBCJHH. Immediately after this occurrence, I telephoned customer care to explain this problem, but I could not get through to the right department, even though I was waiting in line for half an hour that I was extremely annoying.
In this letter, you were supposed to acknowledge receipt of a new card, so I cannot do this as I have not received it. I am worried because the lost card might cause a problem. What if the card is misused? Who will be responsible?
Requesting you to please cancel or hold all transactions via this card and issue me a new card by secure means.
I hope to hear from you soon.
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