Talk about a thing you complained about something (but finally got a good result)
- What did you complain about?
- Who you complained to?
- When did it happen?
- What was the result, and why were you satisfied with the result?
Sample 1 Talk About a Thing You Complained About Something
Well, making a complaint is a normal thing in our life. Many times we make a complaint about different things. Sometimes due to weak relationships and sometimes we make a complaint to get a defective thing from a shopkeeper. The same kind of experience I have experienced.
I ordered a pink gown to wear on the marriage of my brother. When I received it, I was disappointed to get it. As it was faded and there were holes in the front of the cloth. Moreover, I was unhappy because I had spent a lot of money on that.
So when I complained about it, surprisingly they promised to fix the problem within days. After two days, I got a beautiful new gown with more handicraft work. It was more beautiful than the earlier one, so it gave me a kind of satisfaction. I was happy to get a new one in a more elegant style. I also told it to my friends, who appreciated the management’s efforts. So that was the time when I made a complaint, and I got a very good result.
Sample 2 Talk About a Thing You Complained About Something
Well, I don’t like to complain a lot; however, today, I would like to talk about an incident that forced me to complain. It was about the bad service by a local restaurant in Mount Abu. I remember that my friends and I enjoyed summer vacations in Mount Abu last year. It is a beautiful hill station, and the00.0re are also several religious places over there.
Many people from my region prefer to visit there during the summer holidays. After reaching there, we stopped at a 3-star restaurant. The name of the hotel was Honest Restaurant. Moving further, we 0ordered Chinese food items as well as traditional food.
However, the waiter served us only traditional food and forgot our Chinese dishes. It was unprofessional behaviour. In addition, the quality of the food was not up to par. Besides this, he served our pending order after 30 minutes, and even then, it was not hot and fresh.
I went immediately to the manager’s office and explained the whole situation. He apologized and convinced us to retake the same order. As a result, he served a fresh order, which was far better than the previous meal.
After that, when we paid our bill, the manager gave us a 20 per cent discount as an apology. He also promised to provide better service next time. So, this was a time when I complained about something and got a good result.
Part 3 Questions Talk About a Thing You Complained About Something
Question 1:- When do people usually complain?
Answer 1:- People usually complain when they are unsatisfied with the service they get from others, either in a hotel or from a shop.
Answer 2:- Well, individuals usually complain when they are not satisfied with a product or service. Besides this, sometimes they complain when they are cheated. The complaint is a fundamental right of the customer.
Question 2:- Can complaints help solve problems?
Answer 1:- Definitely, it works a lot because if people don’t make a complaint, then higher authorities will not pay attention to the problem. Complaining repeatedly will compel the authorities to solve the issue as soon as possible.
Answer 2:- Yes, definitely, it is an effective way to get justice. When there is any inconvenience in service, complaining to customer support or managers helps to sort out the problem. For example, I recently got defective shoes from an Online website Amazon; I complained to customer support and received a new pair of shoes.
Question 3:- What other measures should you take to solve problems rather than complain?
Answer 1:- Well, there are other measures also apart from making a complaint about the thing. People can resolve it on their own if the problem is not a bigger one, but if they have spent a lot of budgets, then it is the only option. Because, sometimes, clerical staff don’t take immediate action until the higher authorities order them.
Answer 2:- Sometimes complaining is not the best solution to problems that we face. For instance, the traffic problems in many cities are due to people themselves not following the traffic rules. However, complaining about it doesn’t solve it; taking steps and initiatives at the individual level can help resolve such issues.
Question 4:- What kind of people complain?
Answer 1:- Well, people usually like consumers, and students make a complaint. Consumers complain about getting defective piece of items, and students complain about the wrong methodology adopted by their teachers and the misbehaviour of the teachers. Sometimes, they also make a complaint about their parents for not giving proper attention to them.
Answer 2:- I think people who know their rights complain when they do not receive better service as promised. To illustrate, whenever I get terrible service, I complain immediately for a replacement or refund.
Question 5:- Do you usually get angry?
Answer 1:- Well, I don’t get angry, but when things are out of control, then it exaggerates my anger. Normally I remain calm, but the interference of others as well as the misbehaviour of others, make me angry.
Answer 2:- No, I do not usually get angry. However, there are situations that make me angry, like when I see someone doing or saying something wrong and inappropriate. Sometimes reading or watching the news about crimes, corruption, terrorist attacks, and innocent people losing their lives makes me angry.
Question 6:- Do you think customers’ complaints will improve products or services?
Answer 1:- Yes, customers’ complaints improve the quality of the products because manufacturers make the things according to the customers’ demands. If customers are unhappy with the products, they will not have good sales. So to improve their sales or customers, complaints help a lot, and if they solve the problem within time, they win consumers’ trust and make them their regular customers.
Answer 2:- Yes, deﬁnitely. Every company knows that the customer is king nowadays. If they get a complaint, they listen to it and try to improve. If they improve, only then they retain their customers.
Question 7:- Is it necessary for companies to set up customer service?
Answer 1:- Yes, setting up customer service is very important for companies. In this way, companies will get to know about the bad quality of their products as well as what kind of things people want more so in future they can produce more those quality products and increase the income otherwise a company’s doom is eternal if it doesn’t have any customer service.
Answer 2:- Definitely, it is paramount to set up customer support. It is helpful to get positive and negative feedback from the customers. I think negative feedbacks are very crucial to improve their product as well as satisfying the consumer by providing an effective solution.
Question 8:- Are there any disadvantages to setting up customer service?
Answer 1:- Well, I don’t think there is any disadvantage to setting up customer service because customer service helps the company grow quickly. In the absence of it, the company cannot communicate with its clients, and it directly impacts its sales.
Answer 2:- Yes, sometimes some rival companies may misuse and put up negative things just to spoil the name of the company.
Question 9:- Would you buy things in the shops in which you have made complaints before?
Answer 1:- I would definitely like to do this as I believe that there can be a machine error, so just for that thing, we should not have distrust in the companies. Many times it is seen that people buy things from the same company, but a single fault in the product makes the people complain about it. If we make a complaint about a product by being a responsible customer, the next time, companies will be loyal to the person who has made a complaint and to others.
Answer 2:- If my complaint has been listened to satisfactorily, then I would go there again. This means they value their customers.
Question 10:- What products or services do people in your country like to complain about?
Answer 1:- People complain about cosmetics, grocery items, clothes, and many more. Sometimes they complain because the staff has misbehaved with them and they have not provided them with the essential information they want to get.
Answer 2:- People complain about everything that doesn’t live up to their expectations. Supposing someone has paid a heavy amount for some product or service, and they don’t get back what they expected, they complain.