The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in 2005 and 2010. Summarise the information by selecting and reporting the main features and making relevant comparisons.
Sample 1
The chart illustrated commuters’ Feedback when they visited the Parkway hotel and rated customer services. The same exam was conducted with 100 guests in 2005 and 2010.
Overall, it is immediately apparent from the chart that the highest Feedback the hotel got from listers about satisfaction in previous years. However, after five years, the customer service got good results. While the poor Feedback goes reduced in the final year.
In detail, in 2005, the commuters answered the question conducted by Parmae hotel which shares at 45% of satisfactory but Dass tickly declined at 70% in 2010. moreover, 21% of travel gave Feedback of poor customer service by the hotel in 2005 and this number for Ltd at 9% after five years. Next, the rating of very poorly received by Parmae hotel about the customer service at 15% in 2005 but after improvement, this value got reduced at 4% in the final year.
Furthermore, according to a survey conducted by hotel staff based on the quality of customer services and asking some questions about the Distress, they got 5% of excellent Feedback. This number gradually inclined to 28% in 2010. next, 14% of good ratings received based on interviews with travellers in 2005, but this Feedback is steadily skyrocketed to39% in the final year.
Sample 2
The charts display the outcome of a questionnaire in which 100 people who went to the Parkway hotel were made to comment on the customer care services of the hotel in 2005 and 2010.
Overall, it is immediately apparent that in 2005, the poor, very poor and satisfactory ratings of guests about the hotel’s services showed a decline in 2010. In contrast, the excellent and good customer comments in 2005 showed an increasing trend in 2010.
To begin with, in 2005, visitors gave 21%,15% and exactly one-quarter of ratings about the services provided by the Parkway hotel. However, in 2010, these ratings by visitors showed a significant decrease to 12%, 4% and 17%, respectively. This result might be because services provided by the hotel lost their vitality over time.
In addition, in 2005, only 5% of customers rated the hotel’s services good. However, this figure saw a significant increase to 28%. Also,14% of customers commented positively about the hotel during the questionnaire in 2005. Surprisingly, this figure rose to around a quarter of the total ratings people gave. This is probably due to improved customer services in 2010 compared to 2005.
Follow Us on IELTSFever Twitter for more updates
Pages Content
