You Brought a TV a week ago but when you got home you discovered it did not work properly. You called Customer service to report the problem but you have not received any help.
Write a letter to the company and in your letter:
* Introduction Yourself
* Explain the Problem
* and state what action you would like from the company
Sample Answer of the You Brought a TV a week ago but when you got home you discovered
I am Mark Luthar inhabitant of Delhi, writing this letter to express disappointment in connection with my recent purchase of television from your esteemed brand. The product started giving me a tough time within 1 week of purchase. In addition to this. I would like to express my humongous dissatisfaction in receiving any help from the customer care support team.
To begin with, the television seems good when I bought it on 20 March 2020. Further, post-installation and I experienced major technical glitches like it suddenly started freezing at the loading of new portals within 1 week of purchase. Simultaneously, prior to my purchase I read all the reviews of this product online and got convinced by seeing the credibility of your brand.; However, to my surprise, the first experience with the product and your company has turned out to be very gloomy.
On top of it, I got a major push back when I tried getting access to the customer care services as my product is within the warranty period. It is cardinal for a company to be efficient enough to solve every issue that is becoming a hurdle in their customer trust which is in-return hampering the brand image of the company.
I would request you to kindly raise this issue and take further action immediately as it involves the gigantic amount I have spent on this product. Hope to get the much-awaited service at the earliest.