You Ordered a New Chequebook from Your Bank Two Weeks Ago

You ordered a new chequebook from your bank two weeks ago but you have received nothing.

  • Write a letter to the manager complaining about the bad service.
  • Say when and how you ordered the chequebook,
  • and how much longer you will have to wait,
  • and ask the manager what action he/she will take about this matter.

Dear sir/Madam,

I am writing this complaint about the delay in receiving a new chequebook from the Bank.

I ordered a new chequebook on 20th September via bank net banking. According to the net banking portal, once you request a new chequebook within seven days, you will receive your new chequebook at your registered address. But it has been two weeks now, and I have not yet received a new chequebook.

When I called customer care support to know the status of my request, they were unable to provide a valid justification for the delay & they did not know how long it would take to receive the chequebook.

Due to delayed service from the Bank, my cheque payments are on hold, which is affecting my financial transaction related to business. I have been a classic customer of this Bank for a number of years, and receiving such service is affecting my relationship with the Bank.

I would like to know what action you will take against the complaint.

I would appreciate your immediate attention to this matter.

Yours faithfully

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