You recently bought a camera while travelling overseas. When you got to your destination, you discovered that some essential items were missing from the box. Write a letter to the local representative of the company. In your letter
- Give details about the camera and where you bought it.
- Explain what has happened.
- Say what you want him/her to do about it.
Sample 1 You Recently Bought a Camera While Travelling Overseas
Dear Sir/Madam,
I am writing to express my disappointment with the recent purchase I made of one of your products. I purchased a camera model XYZ from your store during my trip overseas. However, upon arrival at my destination, I discovered that some of the essential items were missing from the box.
The camera was purchased on the 15th of February, 2023, from your store located in the international airport of the city I was departing from. The camera was bought as a gift for a friend of mine, who is an avid photographer. However, when my friend received the camera, he noticed that the battery charger and memory card were missing from the box.
This has caused a great inconvenience as the camera is now unusable without these items. I am very disappointed with the situation, as I paid a considerable amount for the camera, and it is unacceptable to receive an incomplete product. I believe that as a customer, I have the right to receive the full product that I paid for.
I would appreciate it if you could kindly assist me in resolving this issue. I would like to request that the missing items be sent to my friend as soon as possible, so he can start using the camera. Alternatively, if you are unable to provide the missing items, I would like a refund for the purchase of the camera.
Thank you for your attention to this matter. I hope that we can work together to find a solution to this problem.
Yours sincerely,
Sample 2 You Recently Bought a Camera While Travelling Overseas
Dear Sir/Madam,
I am writing to express my disappointment with my recent purchase of a camera from your company. I purchased a camera model XZ12 from your store located in the duty-free area at the airport while travelling overseas. However, upon opening the box after reaching my destination, I discovered that some essential items were missing.
Specifically, I found that the battery charger and memory card were not included in the package, which has caused me great inconvenience. I am extremely disappointed as I had planned to use the camera for some important events during my trip, and now I am unable to do so without these essential items.
I am writing to request your assistance in resolving this issue. As a customer, I believe that it is your responsibility to ensure that the products you sell are complete and meet the required standards. Therefore, I would appreciate it if you could send me the missing items as soon as possible, so I can start using the camera.
Alternatively, if it is not possible to send the missing items, I would like to request a refund for the purchase of the camera. I believe that it is only fair that I am reimbursed for the full cost of the product, as I did not receive what I paid for.
I hope that you will take my complaint seriously and take appropriate action to resolve this issue. I would like to thank you in advance for your cooperation in this matter and look forward to hearing back from you soon.
Sincerely,
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