You Rented a Car from A Car Rental Company: IELTS AC Writing Task 1

You rented a car from a car rental company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired. Write a letter to the company. In your letter

  • Introduce yourself.
  • Explain the situation.
  • Say what action you would like the company to take.

Dear Sir or Madam,

My name is Khushbu Mehta, and I rented a car from your company on 24th July. Unfortunately, the vehicle has a significant problem and needs your attention to fix it.

Per the agreement, I rented it for a month and paid fifteen days’ rent upfront, and if there are any problems with the car, your company will take care of them as quickly as possible. But, it looks like your rental company is not following through with the agreement terms. To explain the situation, the car’s cooling system stopped working within two days of renting it. I immediately called your company to fix it and have also written the complaint; however, it has not been sorted out.

Please understand that I travel quite a lot in this scorching heat, and I do not see a chance that I can do it for another day without the AC. I would be grateful if you could repair the car’s air conditioning system within the next 24 hours or replace it with another one. Otherwise, I would have to register a complaint to the consumer rights authority.

I look forward to hearing from you soon.

Yours faithfully,

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